CUSTOMER SERVICE
FREQUENTLY ASKED QUESTIONS
Once your order has been dispatched, you will receive an email with tracking details, allowing you to follow your package in real-time. You can also track your order directly through your account on our website.
To shop online, simply browse our collection, select your desired products, choose your size, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete the payment to place your order.
After your order is confirmed, you will receive an order confirmation email with details of your purchase. Your order will be processed, and once shipped, you will receive a tracking number to monitor its delivery.
If your order seems inconsistent, please contact our customer service team immediately. We will resolve any discrepancies and ensure you receive the correct items.
If you received an order after receiving a refund, please contact us right away. We will assist you with the return process or offer a resolution.
If your package is held by customs, please be aware that it is beyond our control. However, we will assist you by providing any necessary information required to release the package. Any customs duties or taxes are the responsibility of the customer.
Delivery times vary depending on your location. Once shipped, you will receive an estimated delivery date along with a tracking number to monitor the progress of your order.
If you wish to cancel your order, please contact our customer service team immediately. We can cancel your order as long as it has not yet been dispatched.
If you need to make changes to your order, please contact us as soon as possible. We can make changes as long as the order hasn't been processed or shipped.
Your order number can be found in the confirmation email you received after placing your order. You can also view it in your account under the "Order History" section.
We do not operate on public holidays, so orders placed on these days may be delayed. However, we will ship your order on the next available business day.
Next-day delivery is available for selected regions. Check if your location qualifies at checkout, and choose the next-day delivery option for fast processing.
Some orders may require a signature upon delivery. If your order requires a signature, the carrier will leave a note with instructions on how to reschedule the delivery.
To check if we deliver to your postcode, enter your address at checkout. If delivery is unavailable to your area, we will inform you, and you may be offered an alternative solution.
